Discussion: Cultural Competence in Healthcare Delivery
Initial post:
Reflect on the assigned readings for this module.
What challenges do medical facilities face when trying to become more culturally competent?
What kinds of assumptions do providers sometimes make about people from other cultures?
What factors may cause providers to relate to patients in a biased manner?
What can healthcare organizations do to ensure cultural competence among their employees?
Responding to your classmates:
When responding to your classmates, evaluate their responses. Do you agree or disagree with their suggestions, and why?
Citations needed.
Classmate #1:
Wendy Rex posted Jan 10, 2021 2:04 PM
One challenge medical facilities face when trying to become more culturally competent is finding a translator in the said language of some people. Without a translator it is hard for people to be able to communicate and that is top priority. You can not give proper care or know what the person wants or needs without being able to communicate. Not actually going about doing research on the different cultures and just assuming is a big no no. What you think you may not may not be correct and it could cost the facility. A factor that some providers may make is that the patient does not care of the gender of the person who takes care of them. In some cultures it is not appropriate for a man to take care of a woman and they will not let it happen. Another factor is thinking that they understand what they are saying because they know bits and pieces of a certain language and they could have it all wrong. One of the biggest factors that may cause providers to relate to patients in a biased manner is race. Because someone is of a certain race they may think that they cannot pay for the services and in that case they will not get the service that they need. Another factor is education. If the provider does not think they are educated then they will speak to them like they are idiots which is very disrespectful. Something that healthcare organizations can do to make sure they are cultural competent among their employees would be to communicate with them. Find out more about them and how they can make them feel welcome and what it is they can do to help them be more comfortable.
Classmate #2:
Amber Larue posted Jan 10, 2021 1:37 PM
When trying to become cultural competent, medical facilities face obstacles which change the way employees think about other cultures, remove stereotypes and apply correct language and interpersonal skills. The employees and management teams require alot of time and effort. Providers could make some claims about individuals from diverse cultures, those based on assumptions or theories will be a major misconception. A lack of understanding of how religion can play upon the health concerns of one may also be an issue.
Factors that can cause providers to be discriminatory on patients include prejudices, media coverage, identifying classes (as the word “masculine” means) and even the environment of a healthcare facility (a place that can provide better medicines in the “rich” suburban neighborhood). It will ensure cultural competence amongst employees to hold training courses, recruitment, and outreach programs, and to know how to interact efficiently. Diversity training is a good start, but training should be increased by the management team. Employees can also benefit when recruiting, having a diverse group in the community. When done effectively, communication is amazing. It is necessary to learn the terminology and vocabulary of the culture, for instance, that a transgender male refers to as a “she or her” would be insensitive to that person.
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