Discussion Board 5 or T&D: Soft Serve or Hard?.
The raging debate in T&D is about training for soft versus hard skills. Soft skills are things like communication, interpersonal relations, and dealing with problem employees.
Hard skills are tech skills, new process training and business forecasting. The real issue is that hard skill training is easier to measure than soft skills and so more likely to be able to demonstrate ROI. Based on your experience with training tell me where you would stand on this issue. As a manager would you care about ROI and if so would that sway you from soft skills training for your people?
no references needed