Module 10 Discussion.
600 words 450words post and 75 words reply for each”2 replies”
Module 10 Discussion
Please read the article “Changing the Way Employees Interact With Guests With Disabilities.”
Link to article (NID login required): https://login.ezproxy.net.ucf.edu/login?auth=shibb&url=http://search.ebscohost.com/login.aspx?direct=true&db=rzh&AN=105775378&site=eds-live&scope=siteLinks to an external site.
Write a FORMAL discussion post answering ONE of the following questions:
1. Theme parks must be prepared to accommodate guests with varying abilities and disabilities across all lines of business. Choose two lines of business from the following list and discuss the accommodations you would expect them to make for guests with disabilities, as well as any other ideas that you think might help in providing a consistent experience for all guests regardless of ability/disability. Lines of business to choose from: Attractions, Merchandise, Food and Beverage, Entertainment, Ticketing/Guest Relations, Transportation
2. Disability awareness and accommodations are not only an important issue for guests, but also for employees as well. Answer question 1 as it would apply to employees with disabilities instead of guests.
Write an INFORMAL (1-2 paragraph) discussion post about the following:
Describe an experience you have had assisting a guest with a disability in your current or previous job. How well was your company prepared to accommodate all guests? What could you or the company have done better/differently to enhance the experience for your guest? Please do not mention the company by name.
Required elements (formal post only):
Post a 1-2 paragraph response by the assignment due date.
Cite at least one outside source that adds relevant information to the response.
Use APA format, including in-text citations and references (the assigned article as well as outside sources need to be cited properly and included in your references).
Ask an open-ended question at the end of your response to promote discussion.
Required elements (informal post):
Post a 1-2 paragraph information answer to the question/prompt given
Submit both your formal and informal posts in the same submission.
Reply to at least two students’ posts within 1 week from the assignment due date.
Replies must be substantial and contribute to the ongoing discussion.
Outside sources are not required in your replies, however if you do use an outside source you must cite it properly in APA format.
See rubric for grading details. The rubric can be found by clicking on “show rubric” at the top right corner of this page.
80% of your grade for this assignment is based on your initial post, and 20% is based on your replies. Late work is not accepted. If your initial post is submitted after the webcourse due date, you will receive a zero for that portion of the grade.