1. In the world of human services, planning and implementing programs is a significant aspect of daily responsibility. Assess the role of program planning in this field. What are the basic tools of planning, and what steps are involved in the planning process? What are the benefits of a properly planned program, from the perspective of both the client and the worker? What are the disadvantages of an improperly planned program? 2. Regardless of the type of problem a client faces, case managers and counselors share four goals. Discuss these goals and the ways in which workers build supportive relationships with clients while helping them with their problems. Consider and describe the most effective aspects of helping relationships, and discuss the impact managed care has had on the scope of availability of case management/counseling services. What has changed, and are these changes for the better?