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Conflict Management in Healthcare Workplaces.
In the modern way of living, most of the workplaces have encouraged employees working together to ensure better results in every action they take. Employee relations may be sometimes interrupted by sudden conflicts which arise as a result of their way of socialization. Healthcare services are among the most essential services that every human being needs, thus doctors and all other clinical professionals should always mind how they relate with one another to avoid deaths a result of their interpersonal conflicts (Sullivan, 2005). In this case, health care managers should take the role of ensuring that peace is resolved amongst their junior workers so as to deliver better results.
I once worked as a nurse in my internship at a local minor surgeries department in a local hospital. Everything was going on well until one day we received a patient whom we could not help him with our minimal facilities. The young man was almost dying, thus we had to make a quick decision on how to prevent this. Though our ward could not offer all the services he needed, there was a way the surgeons and doctors around could help out but it was extremely risky and could almost lead to death (Timmins, 2011). We only had a few minutes to decide whether to take the plan or transfer him to a nearby hospital, of which there was a possibility of him passing away before his arrival at the hospital.
The head of all the departments at the hospital came as the argument was going on between the doctors and nurses who were disagreeing on whether to take the risk or not. Just like a leader should do, our boss cooled all of us down, then explained to us why we had to take in the patient and try our best rather than arguing (Sullivan, 2005). We realized that the time we had wasted debating on the decision could have been helpful in treating the injured man. We successfully operated him within the little time we had, and with help of support from the head of all doctors, we felt the essence of having a leader in a workplace.
Works Cited
Sullivan, Adele H. A qualitative study of the perceived impact of management training in conflict resolution in a hospital. Nova Southeastern University, 2005.
Timmins, Fiona. “Managers’ duty to maintain good workplace communications skills.” Nursing Management 18.3 (2011).
