Sales person
Student’s Name
Affiliation
Course
Date
Introduction
Experience in sales is one of the requirements in all institution of the world, for a business entity cannot survive without input from the sales department. The various works they undertake makes them the core personnel in the organization. Although they are highly underpaid and are never taken seriously the work they do sustains the organizationsactivities.
Let us take it in the form of a chain ,the sales person (Joel Cardis, 2001) (an individual who represents a business who is employed to sell its merchandise) is concerned with bringing business to an Information Technology industry, as soon as he sells the website he immediately takes the cheque to the Finance department.Upon approval it is submitted to the head of sales and marketing who gives directive to the Technical department which begins the work.
This is a random show of how influential the sales team is to every organization be it micro business or the corporate business.
Anticipations from the sales persons
In every household we require certain items to keep us moving such as the basic wants while we also like to some other necessities such as secondary wants that fulfill our satisfaction.Though we live for the modern day change in technologyno one likes to be left behind.
Rey loves shopping; he never hesitates when a new gadget is introduced to the market. Apart from his passion of accessories mainly new phones he has a thing for art which is rather funny for he does not have the skills to draw. He suggests popping in to a nearby phone express shop.
This was also my suggestion as my phone was not up to per with the rest; I needed to purchase a better device to be more technically advanced in social mediasites. My phone had some technical hitches, meaning its internal storage space was not to my liking and also the speed makes it difficult to multi task.
As we headed to the town center we entered a phone shop that had different types of phones ranging from the companies, designs, features and finally different prices.
No sooner had we entered than a beautiful lady approached us with exceptional courtesyas she suggested and lead us to view the phones from different shelves.
Her soft speech,the way she described a device made every single phone look like better than the previous one .She also gave us a brief history on androids and Symbian systems which made me bemused as I did not have such knowledge neither did my friend. What mostly captured me her humility and patience because as we checked the various phonesher attitude did not change .My friend insisted that there is a cheaper shop on opposite side of the room but her knowledge on the items and her constant tone of this is better but what would you prefer/if you do not like it there is a better one made it difficult to refuse.
This period motivated me to actually purchase an IPhone 4 that had all the features required although short on cash she offered to hold on the item with the little amount, she wrapped it for me and placed it in a private section and after ten minutes I finalized the payment”.
This was one of my most intriguing meets with an actually interesting sales person.
In Marketing channels (Anne T. Coughlan, 2006) the qualities of a sale person are; Existing relationship and good knowledge; People skills; Resilience; Fighter.
All the above qualities marched the lady who dressed appropriately shining the phone printed skirt suit. This is the traits that made it the best experience from the sales person.
In life there ups and downs risks which should be identified using scenario analysis or brainstorming with fellow colleagues. Sometimes the measure of the risks is highly overrated thus we ignore the facts but still tend to our desires for what the heart desires the heart gets.
When in a supermarket one simply goes to different products and looks for not every shopper has a list. This is mainly referred to as window shopping. The act itself is quite nice as one can purchase different items regardless of desire but just for the feel of the purchasing power in you.
“Once I was in a supermarket searching for an item (gift) for a friend since most malls have gifts section I decided why not get something that will suit the purpose.In the section arriving I found no attendants which was funny as there always was on or two. They still are referred to as sales men because they sell the products to the clients not in liquid cash, butactually assist in sales. Then a merchandiser came in looked at me and left without an utter. I thought it was rude for I thought someone would at least give me a hand with picking the items.
None the less I continued with my stroll and then I saw a lovely casing but it had no price tag on. I tried to peep through the door but no one was close. I walked all the way to the cashier who asked if I wanted to buy or just asking for the price .I uttered the latter, he did not do anything but called a guy who came to my aid and directed me back to the section ,he told me the price and left immediately. I was shocked I did not even take anything and left”.
This was by far my worst experience.
In Marketing channels CITATION Ann06 l 1033 (Anne T. Coughlan, 2006) it is noted that in an organization the sales department should always be humble and cater for the customers needs. This is because customer loyalty creates sales and sales create value to the organization. What made this scenario bad was that there was poor customer service and the humility and attendance was really poor.
Conclusion
The lifetime value of an ideal client is much more important to us than the quick sale, soempathy from the sales team is crucial. The best sales person must have a great personality and confidence and one who never lets go of opportunity they relate to the customer and support them in choosing the right solutions relating to other people in conversations and genuine care for others.A good sales person ceases the moment.
Reference
BIBLIOGRAPHY l 1033 Anne T. Coughlan, E. A. (2006). Marketing channels. Prentice -Hall.Inc.
Joel Cardis, S. K. (2001). Venture Capital. Canada: John Wiley and Sons,inc.
