Question 1.
1. According to the empirical rules, approximately 99.7% of the observations will fall within ________. (Points : 2)
one standard deviation of the mean two standard deviations of the mean three standard deviations of the mean four standard deviations of the mean
Question 2.
2. Numerical facts and figures that are collected through some type of measurement process are called ________. (Points : 2)
statistics metric information variables
Question 3.
3. Which of the following functions is used to find the smallest value in a range of cells using Microsoft Excel? (Points : 2)
MAX(range) MIN(range) SUM(range) AVERAGE(range)
Question 4.
4. A metric that is derived from counting something is called a(n) ________ metric. (Points : 2)
continuous nominal discrete ordinal
Question 5.
5. Which of the following principles underlie statistical thinking? (Points : 2)
All work occurs in a system of interconnected processes. All processes are identical without any degree of variation. Better performance results from increasing variation. Variations in measurement will not occur unless there are variations in the true values.
Question 6.
6. Outcomes such as customer satisfaction and dissatisfaction, complaints and complaint resolution, and customer perceived value would be considered ________ outcomes. (Points : 2)
customer-focused workforce-focused product and process leadership and governance
Question 7.
7. A distribution that is relatively flat with a wide degree of dispersion has a coefficient of kurtosis that is ________. (Points : 2)
more than 3 less than 3 less than 6 more than 6
Question 8.
8. The correlation coefficient is a number between ________. (Points : 2)
0 and +1 -1 and 0 -1 and +1 -2 and +2
