The Human Performance Intervention
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The Human Performance Intervention
Interviewing a client
Try to ask open-ended questions instead of asking: do you have any hobbies. Say: tell me about your hobbies.
Always give the clients the chance to tell you about their stories in a manner they feel comfortable with.
As the interviewer, you need to go into the interview with the knowledge of all the elementary information you must get from your client.
We also need to present the information in a manner that is supportive of the client.
We also need to keep good notes during the process of interviewing a client so that we don’t ask about what the client already gave.
We should let the clients know that whatever they are saying during an interview is important. We can achieve this by looking into the eyes.
Avoid asking irritating questions.
Collecting Performance Data
We should involve all the sections or departments when collecting performance data
We should not use the data in segregation or selectively as this may not give the real picture.
To get an accurate data results, we should not rely on a single data during the analysis of data.
Analyzing Performance Data
The results are a true reflection and any suggestions made in regards to this clearly indicates the same.
Organizational Performance Analysis
When analyzing the organizational performance, we should also take into considerations the individual performances.
We should be ready to get either bad or good results after such analysis, which will determine the next course of action.
In such analysis as this, the information obtained needs to be safely kept for future references.
Key performance indicators should be displayed in strategic points where everybody can see the overall performance.
Linking Organizational and Employee Performance
In order to achieve the goals and objectives, we should ensure that the right people are in the right jobs.
Tasks given to employees should be in line with the organizational goals and objectives.
Linking organizational and employee performance brings the sense of responsibility among the employees and through this, they get motivated.
Worker/Employee Analysis
We should carry out regular employee performance analysis to identify any weaknesses that may require improvements.
The process of evaluating the employees should be friendly
Good performers should also be rewarded as a way of appreciating their inputs. This also boosts their morale to continue working.
Analyzing Performance Gaps
Before going into the analysis of the performance gaps, we should first identify these gaps in every department.
Performance gaps are an indication that the workflow is not at its optimal point.
Once the gaps have been identified, we need to develop a small unit that specializes in filling up the gaps.
Classifying Performance Gaps
We should know who our main consumer are and what is lacking in the market
Our suppliers are very important and we need to make sure that the gap doesn’t exist.
Analyzing Performance Gaps Causes
We need to know all the available resources for production
We should also be aware of the workforce available
Types of HPI interventions
For the different HPI interventions, the effectiveness depends on the individual.
The various types of HPI still have great impacts on performance improvement.
Thinking through Intervention HPI design
The HPI is a well structured system of identifying and dealing with problems accordingly.
